Using the Product Guide

Welcome to the Dashbot Platform Guide, your essential toolkit for harnessing the power of Dashbot to derive insights from unstructured conversational data. Whether you are an experienced data analyst or new to the realm of conversational data, this guide is designed to help you master Dashbot.

What you’ll find in this guide:

  • Introduction to Dashbot: Explore how Dashbot can benefit your organization
  • Analyzing data with Dashbot: Learn how to use Dashbot's native reports and data visualization tools for in-depth analysis
  • Configuring Dashbot’s features: Discover how to efficiently set up your Dashbot environment for impactful results

Introduction to Dashbot

Dashbot is a powerful conversational analytics platform that enables you to extract insights from unstructured data. With just a few lines of code, Dashbot ingests, cleans, structures, and processes your conversational data, enabling you to derive valuable insights effortlessly through our platform’s features and capabilities.

Learn more about Dashbot in the Getting started: What is Dashbot?

The first step to using Dashbot is integrating! Learn more in the Integration Guide. You’ve already integrated? Great! Let’s explore configuring Dashbot.

Use Dashbot across your organization

Here are a few roles that benefit from Dashbot:

  • Customer Experience Teams: Monitor and enhance service quality to decrease churn and elevate every interaction.
  • Data Analysts and Scientists: Interpret conversational data more efficiently to better support business and product teams.
  • Product Managers: Quickly prioritize innovations that will generate high impact and incorporate customer feedback for product innovation.
  • Marketers: Effectively understand and engage with their audience.
  • Executives: Utilize insights from your conversational data to inform decision-making.