Understanding User Journeys and Dropoff Points
Visualize and understand the steps users take to achieve specific goals within your chatbot, isolate flows by personas, identify common drop off points & easily analyze transcripts.
Visualizing Key User Journeys
Let's talk about how you can visualize and understand the steps your users take to achieve their goals within your chatbot. With our built-in Flows tool, it's easier than ever to map out these journeys and gain valuable insights.
Initial Steps in the User Journey:
Discover how to track and analyze the initial interactions of users with your chatbot.
Onboarding: Track how users interact with your chatbot from their first message.
First Interaction Success: Measure how often users get the information or action they need right from the start.
Starter Messages Leading to Success: Determine swhich initial messages guide users to successful task completion.
Understanding Fallback
Questions Leading to Fallback: Identify which queries cause the chatbot to fail and need human intervention.
Effective Starter Messages:
Task Completion
Successful Task Completion: Visualize the entire path users take to complete a task and identify drop-off points.
Steps to Implement
Identify Key User Personas:
Segment your users to tailor insights based on their unique characteristics and behaviors.
Outline User Stages: Map out each stage from onboarding through to task completion, highlighting key interaction points.
Highlight Pain Points
Identify where users experience difficulties or drop off, and uncover opportunities for improvement.
Utilizing Flows
Flows helps you visualize these journeys in a clear and actionable way. With Flows, you can:
Track Completion Rates: See the percentage of users who complete their tasks from start to finish.
Identify Drop-Off Points: Discover where users are abandoning their tasks.
Analyze Transcripts: Open up conversation transcripts to understand why users may have dropped off.
Understanding the user journey is like crafting a compelling story—ensure users make it to the last page without losing interest.
Ready to get started? Click here to dive deeper into our Flows documentation and start transforming your chatbot into a powerful asset today.
Updated 29 days ago