Flows Terminology

Glossary of Flows terms

Flows Query

  • Steps: Selected stages of bot conversation history
  • Filter Definition: Adds a step where a filter selects a subset of data
  • Steps Before/After: Selects immediate steps before and after
  • Filter: Aggregate/global filtering of message data


  • Flow Diagram: Shows behavior/journey of bot & users
  • Node: Each represents intent for a given step
  • Paths: Hover to see flow rate and message count
  • Transcripts: Access transcripts for each path
  • Adding Steps: Add steps with the "+" sign
  • Removing Steps: Remove steps with individual arrow clicks
  • Accessing Transcripts: Click ellipses to access associated transcripts