Bot Health Configurations

Bot Health Score

A comprehensive indicator of overall bot performance.

Configuration

Visual

Completion Score

Measures how often users complete their conversations with the bot.

Configuration

Visual

Sentiment Score

Assesses user emotions during interactions, indicating whether they are expressing positive or negative feelings.

Configuration

Visual

Helpfulness Score

An AI-enriched metric that evaluates whether the bot's responses are genuinely helpful in addressing user queries.

Configuration

Visual

Effort Score

Tracks the efficiency of the resolution process, measuring how long or how many interaction turns it takes to resolve a user's issue.

Configuration

Visual

Top Satisfaction Drivers

Key factors contributing to positive user experiences.

Configuration

Visual

Top Dissatisfaction Drivers

Common reasons behind user frustration or dissatisfaction.

Configuration

Visual