Bot Health Configurations

Dashbot tool configurations that help track Bot Health

Bot Health Score

A comprehensive indicator of overall bot performance.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard

Completion Score

Measures how often users complete their conversations with the bot.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard

Sentiment Score

Assesses user emotions during interactions, indicating whether they are expressing positive or negative feelings.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard

Helpfulness Score

An AI-enriched metric that evaluates whether the bot's responses are genuinely helpful in addressing user queries.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard

Effort Score

Tracks the efficiency of the resolution process, measuring how long or how many interaction turns it takes to resolve a user's issue.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard

Top Satisfaction Drivers

Key factors contributing to positive user experiences.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard

Top Dissatisfaction Drivers

Common reasons behind user frustration or dissatisfaction.

Configuration

Bot Health Dashboard

Visual

Bot Health Dashboard