Introduction to Data Explorer
Data Explorer is a querying solution for reporting of your conversational data without any SQL or programming expertise. Uncover insights from Messages, Users, Sessions, and more. From saved Data Explorer queries, you can create custom dashboard cards that are available on any dashboard.
Getting Started with Data Explorer
Drill into the links below for step-by-step instructions
- Create a Message Query: Recognize common patterns in incoming user messages and adapt visualization techniques accordingly
- Create a User Query: Analyze how different users interact, including the types of questions asked, preferred times of interaction, and fallback %
- Query User Sessions: Measure the duration and depth of sessions to assess engagement levels
- Out-of-the-Box Sessions Query: Review one of our our pre loaded queries that help you check your sessions' data
- Data Slicer Queries in Data Explorer: Query various dimensions such as categories, topics, reasons, etc from data slicer in a data explorer card
Updated 22 days ago