User Journey Configurations

Onboarding

Track how users interact with your chatbot from their first message.

Configuration (Flows)

Visual

First Interaction Success

Measure how often users get the information or action they need right from the start.

Configuration

Visual

Starter Messages Leading to Success

Determine which initial messages guide users to successful task completion.

Configuration

Visual

Questions Leading to Fallback

Identify which queries cause the chatbot to fail and need human intervention.

Configuration

Visual

Successful Task Completion

Visualize the entire path users take to complete a task and identify drop-off points.

Configuration

Visual

Track Completion Rates

See the percentage of users who complete their tasks from start to finish.

Configuration

Visual (Funnel Bar Visualization)

Identify Drop-Off Points

Discover where users are abandoning their tasks.

Configuration

Visual

Analyze Transcripts

Open up conversation transcripts to understand why users may have dropped off.

Configuration

Visual