Introduction to Flows
Flows enable you to visualize the conversational journey. It is represented by a sankey diagram, funnel or KPI. Watch our overview video to learn more about flows and how to understand your customer’s journeys.
Here’s a few ways you can use Flows
- Measure Conversation Paths: Identify patterns/trends
- Understand Steps Leading to Failure: Analyze steps leading to errors
- Initial Conversation Steps: Analyze initial user interactions
- Analyze steps that led to a bot failure
Getting Started with Flows
Drill into the links below for step-by-step instructions
- Creating Flows with Intents: Explore the step-by-step process of building comprehensive user journeys using intents, enhancing your understanding of user interactions and behavior
- Showing Text vs. Intent: Choose to see the user journey by message text or intent
- Before and After Steps: Learn to analyze preceding and subsequent steps for user intents, enhancing insight into user interactions
- Adding Filters: Configure flows to have global or query specific filters to your flows
- Turn a Flow into a KPI: Configure flows as a KPI metric to track your achievement rate as a percentage
- Save and Load Flow Cards
- Drill into Transcripts from Flows: View transcripts from specific parts of user journeys by clicking a node in the flow and selecting a transcript from the modal
Updated 23 days ago