Introduction to Flows

Flows enable you to visualize the conversational journey. It is represented by a sankey diagram, funnel or KPI. Watch our overview video to learn more about flows and how to understand your customer’s journeys.

Here’s a few ways you can use Flows

  • Measure Conversation Paths: Identify patterns/trends
  • Understand Steps Leading to Failure: Analyze steps leading to errors
  • Initial Conversation Steps: Analyze initial user interactions
  • Analyze steps that led to a bot failure

Getting Started with Flows

Drill into the links below for step-by-step instructions