Kore.ai

Welcome to the Kore.ai documentation for Dashbot! Integrating Dashbot into your Kore.ai application is quick and easy.

Obtain Kore.ai API Key

To interact with Kore.ai APIs, you first need an API key. This key is essential for authenticating and authorizing your requests to Kore.ai. See here for more details on generating your Kore.ai API key and authentication tokens.

Access Authorization Profiles

Open the assistant for which you want to configure an Authorization profile.
Select the Build tab from the top menu.
From the left menus, click Configurations > Authorization Profile
Click Add to open the New Authorization Mechanism dialog.

API Key Generation: In the Authorization Type drop-down list, select Api Key.

Retrieve Data from Kore.ai

With your API key, you can now make a GET request to retrieve conversation history or other data from Kore.ai.

Example GET Request:

Kore.ai has two versions of their conversation endpoint.

Version 1: https://{{host}}/api/public/bot/{{botId}}/getMessages?userId={{userId}}&limit=10&dateFrom=2023-05-20&dateTo=2023-05-25
Version 2: https://{{host}}/api/public/bot/{{botId}}/getMessagesV2?userId={{userId}}&limit=10&dateFrom=2023-05-20&dateTo=2023-05-25

Here is an example of the GET request for the respective versions of the endpoint:

Version 1:

curl -X GET \
'https://{{host}}/api/public/bot/{{botId}}/getMessages?userId={{userId}}&limit=10&dateFrom=2023-05-20&dateTo=2023-05-25' \
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}'


Version 2:

curl -X GET --compressed --location \
'https://{{host}}/api/public/bot/{{botId}}/getMessagesV2?userId={{userId}}&limit=10&dateFrom=2023-05-20&dateTo=2023-05-25' \
--header 'accept-encoding: gzip, deflate, br' \
--header 'Content-Type: application/json' \	
--header 'auth: {{YOUR_JWT_ACCESS_TOKEN}}'

Ensure you replace 'YOUR_KORE.AI_API_KEY' and 'YOUR_BOT_ID' with your actual Kore.ai API key and Bot ID. Be sure to adjust the date fields in the endpoint URL as well.

POST responses to Dashbot

When you receive a message or support ticket post the data to the following endpoint:

https://tracker.dashbot.io/track?platform=universal&v=10.1.1-rest&type=incoming&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

You must send the data with the following fields:

• text – string – (required)
• userId – string – (required) – should be the SAME userId for both incoming and outgoing messages this is NOT the bot’s user ID

To review all optional fields see our API reference.

The data to POST should pass the following data:

{
  "text": "Hi, bot",
  "userId": "+14155551234",
  "platformJson": {
    "whateverJson": "any JSON specific to your platform can be stored here"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"text":"Hi, bot","userId":"+14155551234","platformJson":{"whateverJson":"any JSON specific to your platform can be stored here"}}'
     'https://tracker.dashbot.io/track?platform=sms&v=11.1.0-rest&type=incoming&apiKey=API_KEY'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.