Google Dialogflow Advanced Usage

Pass Custom Outgoing Intents for Google

Outbound Intents are an optional, advanced feature.

With Intents, you can roll up similar messages your bot sends to quickly see the combined metrics.

Here is how we define an intent:

intent – object – (optional)
- name – string
- inputs – array
  - input – object
    - name – string
    - value – string

Intents can be sent for either inbound or outbound messages. Place the intent object at the root level of the JSON that you send for each inbound or outbound message, or use the NPM module.

Adding an Intent for an outbound message

Example: “The weather is 68 degrees and sunny.”

Define Intent

The message “The weather is 68 degrees and sunny.” maps to the WEATHER_RESPONSE Intent with the “forecast” entity “68 and sunny”

{
  "name": "WEATHER_RESPONSE",
  "inputs": [
    {
      "name": "forecast",
      "value": "68 and sunny"
    }
  ]
}

Log outbound Intent via NPM

dashbot.logOutgoingIntent({
  "name": "WEATHER_RESPONSE",
  "inputs": [
    {
      "name": "forecast",
      "value": "68 and sunny"
    }
  ]
});

Special NotHandled Intent

By passing the NotHandled intent, this will enable the special report to show you which messages were not handled by your skill

Log outbound Intent via NPM

dashbot.logOutgoingIntent({ "name": "NotHandled" });

Tracking Events in a Conversation

Events

You may wish to track certain events in conversations, such as:

External URL Clicks
Social Shares
Revenue
Anything else…

JSON Format

The JSON that you can send to track an event is:

name – string (required)
userId – string (required)
conversationId – string (optional)
type – enum (required)
- customEvent
- revenueEvent
- shareEvent
- pageLaunchEvent

For each event type, you can pass additional properties:
customEvent

extraInfo – object (optional)

revenueEvent

amount – number (required)
referenceNumber – string (optional)
metadata – object (optional)

pageLaunchEvent

extraInfo – object (optional)

shareEvent

sharedMessage – object (optional)

referralEvent

name – string (required)
ref – string the referral tag (optional)
source – string the referral source (eg. ADS, WEB) (optional)
adid – _string an ID to identify the ad (optional)
refereruri – _string the URI that sent the referer(optional)

Tracking Custom Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "trackMeEvent",
  "type": "customEvent",
  "userId": "967295313370594",
  "extraInfo": {
    "start": 1500504070512,
    "difference": 374,
    "end": 1500504070886
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"trackMeEvent","type":"customEvent","userId":"967295313370594","extraInfo":{"start":1500504070512,"difference":374,"end":1500504070886}}'
     'https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Revenue Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "boughtSandwich",
  "type": "revenueEvent",
  "userId": "967295313370594",
  "amount": 17.45,
  "metadata": {
    "productName": "Ham Sandwich",
    "sku": "abc123123"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"boughtSandwich","type":"revenueEvent","userId":"967295313370594","amount":17.45,"metadata":{"productName":"Ham Sandwich","sku":"abc123123"}}'
     'https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Page Launch Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "Launched Detail Page",
  "type": "pageLaunchEvent",
  "userId": "967295313370594",
  "extraInfo": {
    "url": "https://www.dashbot.io/"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"Launched Detail Page","type":"pageLaunchEvent","userId":"967295313370594","extraInfo":{"url":"https://www.dashbot.io/"}}'
     'https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Share Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "sharedLink",
  "type": "shareEvent",
  "userId": "967295313370594",
  "sharedMessage": {
    "text": "come check out this bot"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"sharedLink","type":"shareEvent","userId":"967295313370594","sharedMessage":{"text":"come check out this bot"}}'
     'https://tracker.dashbot.io/track?platform=google&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Custom User Metadata

You can send any custom user metadata to build detailed audience segments.

Custom user metadata can be sent for both incoming and outgoing messages.

Examples of metadata that you might send:

Your own User ID
- Store your User ID in userStorage.dashbotUser.userId
Experiment Group, for A/B Testing
Favorite Book
Location

To send Custom User MetaData

Note: if you are using the @assistant/conversation and integrating with dashbot through a fulfilment webhook handler, please
refer to the Custom User Metadata section in Google Assistant Conversation

For Google dashbotUser should be set in the userStorage parameter which should be stringify’ed JSON (outgoing example)