FAQs

What is a user?

A user is anyone who has interacted with your bot.

What is an intent?

An intent is a label that your natual language processing (NLP) model classifies as the intention of your user.

What is a session?

A session is an engagement with a five minute trailing window. If the bot or user responds to the previous message within five minutes, it is considered to be the same session.

How is sentiment calculated?

Sentiment is a -5 to 5 scale: with positive numbers indicating positive sentiment, negative numbers indicating negative sentiment, and zero indicating neutral sentiment. Words, messages, and transcripts are scored. Transcript reports show the average sentiment for each session. The Sentiment report shows the average daily sentiment for your bot across all sessions.

I would like to change the email address for my account.

Email [email protected] from the current email address to verify which bot you’d like to change the email address for and the new email address you’d like to assign to it.

What is the Secret Key?

The Dashbot Secret Key is an optional key provided to authenticate webhook requests made from Dashbot to your webhooks.